Canny Canines
(Charlotte Lewis trading as Canny Canines)

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Please read these Terms & Conditions carefully. They are designed to protect both you and Canny Canines and to ensure the best possible experience and outcomes for you and your dog(s).

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1. Payment & Booking​

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1.1 Full payment for services is required no later than three (3) working days prior to the first scheduled appointment, unless otherwise agreed in writing.

1.2 Invoices will be issued via QuickBooks Online and sent by email.

1.3 Failure to make payment within the required timeframe may result in appointments being postponed or cancelled.

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2. Confidentiality & Intellectual Property

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2.1 All written materials, programmes, handouts, plans, recordings, and digital content provided by Canny Canines remain the intellectual property of Charlotte Lewis trading as Canny Canines.

2.2 Materials are provided solely for your personal use and must not be copied, shared, sold, taught, published, or distributed in any format without prior written consent.

2.3 Canny Canines is committed to protecting your personal data in line with UK GDPR. Your information will not be shared with third parties without consent, unless legally required.

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3. Welfare & Training Ethos

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3.1 Canny Canines operates under a force-free, welfare-led approach. We do not endorse or use methods involving fear, pain, intimidation, or coercion.

3.2 Prohibited methods and equipment include, but are not limited to:

Physical punishment or restraint

Lead jerks, choking, or force

Choke chains, prong/pinch collars

Electronic collars, spray collars, pet correctors

Slip leads used for correction

Tightening or restrictive harnesses

3.3 These lists are not exhaustive. Where such methods are being used, humane alternatives will be suggested.

3.4 In rare emergency situations where immediate safety is at risk, the least intrusive, minimally aversive intervention may be used to prevent harm. This will be discussed with the owner wherever possible.

3.5 Failure to adhere to agreed welfare standards may result in immediate termination of services.

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4. Client Responsibilities & Safety

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4.1 You agree to provide accurate and complete information, including full disclosure of:

Bite history

Aggression towards people or animals

Medical conditions

Behavioural concerns

Previous training methods used

4.2 You are responsible for ensuring:

A safe working environment

Dogs are appropriately managed and secured

Children and third parties are supervised at all times

Equipment used is safe and appropriate

4.3 Canny Canines reserves the right to refuse or stop a session if conditions are deemed unsafe, without refund.

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5. Veterinary & Professional Referrals

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5.1 Behaviour and health are closely linked. You may be advised to seek veterinary or specialist input where appropriate.

5.2 Where necessary, Canny Canines may provide written reports for your veterinary surgeon or other professionals with your consent.

5.3 Failure to seek veterinary advice when explicitly recommended may:

Delay or suspend training

Void eligibility for the money-back guarantee

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6. Cancellations & Rescheduling

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6.1 Cancellations must be made by phone or email as soon as possible.

6.2 Cancellation fees:

Less than 1 working day’s notice: 100% of session fee

Less than 2 working days’ notice: £25 admin fee

(Working days exclude weekends and UK bank holidays.)

6.3 For multiple booked sessions, alternative dates will be offered within two (2) months, subject to availability.

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7. Inclement Weather & Force Majeure

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7.1 Sessions may be postponed due to severe weather, unsafe conditions, illness, vehicle breakdown, emergencies, or circumstances beyond reasonable control.

7.2 Where possible, sessions will be rescheduled. If this is not feasible within three (3) months, alternative arrangements or referrals may be offered.

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8. Termination of Services

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8.1 Canny Canines reserves the right to terminate services at its discretion where:

Welfare standards are breached

Advice is repeatedly ignored

Confidentiality is violated

Behaviour is abusive, unsafe, or disruptive

8.2 No refunds will be issued for sessions already delivered. Outstanding future fees will be cancelled.

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9. Refunds & Guarantee

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9.1 No refunds are provided for completed sessions.

9.2 Refunds for unused prepaid sessions may be offered only where Canny Canines is unable to continue services and cannot provide suitable alternatives within three (3) months.

9.3 If you choose to terminate services, no refunds will be issued.

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10. Money-Back Guarantee (Where Applicable)

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10.1 The guarantee applies only following:

An initial consultation plus

Six (6) in-person sessions of at least one hour

Completed within ten (10) weeks

10.2 Clients must evidence full adherence to advice via logs, video, or agreed records.

10.3 No guarantee is made regarding specific outcomes. Behaviour change depends on multiple variables.

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11. Advice Disclaimer

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11.1 Canny Canines is not a veterinary or nutritional service. Any discussion of health or diet is not medical advice and should not replace consultation with qualified professionals.

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12. Media & Recording

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12.1 With consent, photographs or videos may be used for training, educational, or marketing purposes. Consent can be withdrawn in writing at any time.

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13. Complaints

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13.1 Concerns should be raised with Charlotte Lewis in the first instance. We are committed to resolving issues constructively and professionally.

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14. Entire Agreement & Governing Law

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14.1 These Terms constitute the entire agreement between you and Canny Canines.

14.2 This Agreement is governed by the laws of England and Wales.

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By booking a session, you confirm that you have read, understood, and agreed to these Terms & Conditions.​